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I'm trying to open up an Online Banking profile but it keeps telling me "The information entered does not match our records. Please check your information and try again" and now I have exceeded the amount of attempts to enroll. As far as I can tell everything I have entered is completely accurate and have triple checked everything so I don't know what went wrong.
April 4, 2016 08:56:43 AM
In reply to David, Brookline
We're sorry to hear that you were having trouble enrolling in Online Banking, David. We'd be glad to point you in the right direction.
As you mentioned that you are unable to process any further enrollment attempts, we recommend that you reach out to us directly for assistance. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you recover your user name.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, David and have a good day.
Megan K, Mount Laurel
April 4, 2016 08:56:54 AM