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I have been trying to log into my on-line account but my password and/or user name is not letting me log in. Can you please tell me what is happening
January 30, 2015 03:20:35 PM
5 people recommended this |
In reply to Jane, Hudson
Thanks for joining us here on TD Helps, Jane! Sorry to hear about any difficulties but we'll certainly provide some options for you to help you get back online as quickly as possible.
Before making any changes to your account, we recommend checking to make sure that you have entered your login credentials as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is off.
If you are still unable to log in and believe you know your user name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your user name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be asked to reset your password.
If your account has been locked or you do not recall your user name, no worries. Please just call one of our Banking Specialists 24/7 at 888-751-9000. They will be able to assist you in determining how your account became locked and reset your account access. You can also stop in at your local TD Bank Store, where a Representative will be able to help. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
Hope this helps with your log in, Jane! All the best to you and enjoy your weekend!
Kristen P, Mount Laurel
January 30, 2015 03:22:14 PM
1 person recommended this