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Hi. I've just spent over an hour trying to set up a cross border banking account. I hope you can help.
I'm a longtime TD Canada Trust customer, but am temporarily working and living in the US. I want to open an American account and link them. I'm in Colorado and not near any TD branch.
When filling out the form, if I select that I live in the US, the form will only allow me to input a residential address for a handful of states (i assume ones where TD branches exist). If I select that I am a Canadian resident (as all my banking is still associated with that address) I am able to fill out the entire form, but it asks for my social security number (since I have American dual citizenship) and gives an error message stating that the social security number in an incorrect format. I have tried multiple formats.
I have called the cross border banking number several times and was told that applying online is the easiest way to set this up. First I was told I should enter as a Canadian resident, then as an American resident. But I seem to be hitting brick walls any way I try to access it. I have always loved TD in Canada.
January 13, 2015 07:15:52 PM
In reply to B, Denver
Thanks for joining me here on TD Helps, B. We're sorry to hear about your difficulties opening an account online, and we're sure that we can get you started in the right direction.
TD Bank U.S. is affiliated with TD Canada Trust; you should definitely take advantage of our Cross Border Banking options! Once your new Checking account is set up with TD Bank US, you can transfer funds between your TD Bank US and TD Canada Trust accounts free of charge. If you wish to, please feel free to speak with a Representative from our TD Cross Border Banking Support Line 24/7 by calling 1-877-700-2913, who can answer any questions you may have regarding Cross Border Banking.
We offer many different types of Checking and Savings accounts. To view and compare our checking accounts, visit http://bit.ly/1oXjGgF or check out our Checking Selector Tool http://bit.ly/1vW1xnU for help selecting a Checking account that is the best fit for you. To view and compare Savings account products, click on http://bit.ly/1g5vhXQ , or if you prefer, we also have a Savings Selector Tool http://bit.ly/1vW1DvM which can help you choose the best Savings account for your needs.
If you are a Canadian resident and have a legal address there, you can visit http://bit.ly/1ishIab to begin an account with TD Bank in the United States. Please click on the Open a U.S. Account button on the right side. On the page which follows, additional information about the products we offer is available. Use the Open Account buttons to select your account and begin the application process.
Again, if you prefer, you can speak with a Representative from our TD Cross Border Banking Support Line 24/7 by calling 1-877-700-2913, who can also assist you in opening the account by phone.
With either method, we request that you provide your name, street address, date of birth, Canadian Social Insurance number and valid identification to complete the account opening process. When entering any numerical information online, we suggest taking out any dashes if you are indeed doing so to avoid any error messages coming back. Please keep in mind that your Canadian consumer credit profile will also be used to verify your identity.
We hope this helps to make banking on both sides of the border convenient. Have a great night.
Justin B, Mount Laurel
January 13, 2015 07:19:25 PM