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Tim, newmarket, nh
February 18, 2015 11:15:21 AM
In reply to Tim, newmarket, nh
Thanks for joining us here at TD Helps, Tim. We are sorry to hear about your difficulties and would be happy to help.
If you are having difficulties due to not remembering your online information, that is okay! If you do not remember your password but remember your user name, you will have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your user name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here are a few tips we can share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not remember your user name or password, please always remember that our dedicated Banking Specialists can help you 24/7; all you need to do is to dial 888-751-9000. Upon account verification, we can help get you back up and running in no time.
If you have not enrolled for Online Banking and you are experiencing difficulties to enrolling, We would be happy to help.
Prior to using the Mobile Baking application, you must set up an Online Banking profile through our website. Please visit here http://bit.ly/1lU2qfY to begin the enrollment process. You will need your account number, TD Bank ATM/Debit Card, Social Security number and, email address.
If you do not have the required information to set up for your Personal Online Banking, or still have issues trying to enroll, that’s okay! We can provide other options for you. You may contact us 24/7 at the number provided above.
Once you've created your online account or if you are enrolled already, you can use our TD Mobile App. The user name and password that Mobile Banking will ask you for is the same as the one you've created for Online Banking. Please note that the Mobile Banking app is available for iPhones, Android and Blackberry phones at this time.
If you prefer, you may also visit your nearest TD Bank Store for assistance. Feel free to click here: http://bit.ly/TDStores for hours and locations near you.
We hope this helps and please have a great day!
Yen D, Mount Laurel
February 18, 2015 11:18:29 AM
Can you please remove my request made in error to make a second mortgage transfer from my checking account . I don't know what I did but I made my Feb. payment on 2/11 - however I thought I asked TDBank not to pay Peoples Trust home insurance payment due 3/18/15 as I am getting a new insurance policy. thnak you carol greenood
Carol, Delray Beach
February 27, 2015 12:30:11 PM
In reply to Carol, Delray Beach
Thank you for joining us here at TD Helps, Carol.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best address your concerns, we recommend reaching out to our Financial Solutions Group 24/7 at 800-937-5020 at your earliest convenience, or stop by your local TD Bank Store location during lobby hours for assistance with your mortgage payment, after proper account verification. To find the nearest TD Store locations and hours near you, please visit, http://bit.ly/TDStores.
Please reach out to us again if you have any further questions. Have a great day!
LiShu R, Mount Laurel
February 27, 2015 12:32:23 PM