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I WAS LIVING IN NYC BUT I MOVED TO COLOMBIA NOW, I WANT TO CLOSE MY ACCOUNT BUT I HAVE TO PAY SOME THINGS FIRST SO HOW CAN PAY MY ACCOUNT ? AND THEN CLOSE IT FROM HERE BECAUSE I CAN'T CALL YOUR NUMBER IS ONLY IN THE UNITED STATES AND CANADA.
March 31, 2016 07:49:53 AM
In reply to JAIRO, BOGOTA
Though we'd hate to see you go, Jairo we understand that banking needs change and we'd be glad to help you with the next steps.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note, that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you still choose to close your account, we understand and can share some instructions with you to do so. If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking
From your question, it sounds as though your account may be overdrawn. To confirm if your account is overdrawn, we recommend reaching out to us using one of the methods mentioned above.
We hope this clears things up, Jairo and have a good day.
Megan K, Mount Laurel
March 31, 2016 07:50:07 AM