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Merchant submitted two identical debits - same store, same date, same amount. One needs to come out.
Suzanne, Washington, D.C.
November 3, 2015 08:43:23 AM
In reply to Suzanne, Washington, D.C.
Thanks for connecting with us today, Suzanne.
If the duplicate transaction is still pending we ask that you contact our Banking Specialists for further assistance. We are available 24/7 and can be reached at 888-751-9000. If you'd prefer you may also visit a nearby TD location. For a listing of our Stores and hours please view: http://bit.ly/TDStores.
If both items have already posted, it will be necessary to get in contact with the merchant directly for details on the refund. If they are unable to provide you with a credit back to your account please give us a call at the number above or visit a nearby TD Store and we'll be able to file a dispute. Please note that it will be required for you to contact the merchant prior to a dispute being filed.
We hope this helps, Suzanne and please enjoy the rest of your day.
Colleen B, Mount Laurel
November 3, 2015 08:44:38 AM