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I purchased a Sofa from Raymour & Flannigan along with the platinum fabric coverage and the financing was through TD with a dual branded Visa card. I have paid off the purchase. After 2 weeks the fabric began to fray and "pill" and the technician sent to inspect said that it was not repairable as that is the nature of the fabric and that I should contact the store for resolution. they are telling me that "pilling" is not covered, this is after 2 weeks of use. I can drop a running chain saw and they will replace the fabric but not from normal wear. I understand that this may happen after munths/years od use but 2 weeks? dose TD Vias offer services similar to AMEX in disputes?
April 30, 2015 08:27:46 AM
In reply to Michael, Cinnaminson
Good morning, Michael. We're sorry to hear your recent experience and would guide you in the right direction for further assistance.
From the message we received from you, we think you are referring to a purchase you recent made by using the Renovate Card. Please know that the Renovate Card is offered via TD Retail Card Services, a division of TD Bank. To best assist you with your current situation, we recommend contacting a TD Retail Card Services Specialist directly at 800-252-2551. A Specialist there will be more than glad to answer any questions including the coverage related questions. They are available 9:00 am through 9:00 pm Monday through Friday, and Saturday 9:00 am to 5:00 pm.
If you are referring to your TD Visa credit card, please connect with a TD Card Services Specialist 24/7 at 888-561-8861, who can help get you upon proper account verification as well. Or, you may stop by your local TD Bank Store location, during lobby hours for assistance. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
Let us know if you have any other questions. We wish you the best of luck, Michael!
LiShu R, Mount Laurel
April 30, 2015 08:28:59 AM