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I recently set up direct deposit for my account and when I look at my account now it shows that a direct deposit was made but no money was put into my account. i ant to know where the money went?
June 24, 2015 09:03:04 AM
In reply to Ashley, Garnerville
Thank you for visiting us on TD Helps, Ashley.
If you've just started your direct deposit with your depositor; please know that usually depositors will test the account first with a zero dollar deposit to make sure all your account information is provided correctly.
If you've already been receiving your deposit and this particular deposit wasn't made as expected, you're welcome to give our Banking Specialists a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank Store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location. Please note, as we would like to assist you directly, we do not have access to your information as this is considered an unsecured site.
Let us know if you have any further questions. We are always here to help. Have a pleasant day, Ashley.
LiShu R, Mount Laurel
June 24, 2015 09:03:44 AM