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I made a bill payment online on 7/1/15. I made a bookmark of this payments and printed it. The payment does not appear on my June/July statement that I just received. Dr. Blades never got paid and sent me another bill.
I got online and the payment appears under Bill Payments. However there is also a cancellation for the same person/amount (Dr. Blades).
Can you help me with this?
July 28, 2015 02:05:28 PM
In reply to Maria, Matawan
Thanks for getting in touch with us on TD Helps, Maria.
To better assist you with your bill pay inquiry, please contact our Tech Support Team directly at 800-493-7562. They're available 24/7 and will be happy to discuss this particular payment with you in details after account verification. Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. You may also stop by your local TD Bank Store location, during normal lobby hours to be assisted in person. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
In addition, as you are enrolled for online banking, you may send a secure message to confirm the status of this payment using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.". If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Let us know if you have any other banking questions. Maria, have a great rest of your day!
LiShu R, Mount Laurel
July 28, 2015 02:06:18 PM