Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I cant log in and I don't remember the answers to the identy questions. Please help me out I need to be able to log in thank you.
Olga, Lake George
December 2, 2014 01:42:25 PM
1 person recommended this |
In reply to Olga, Lake George
Thanks for stopping by TD Helps today, Olga. We're sorry to hear about your experience regarding your Online Banking security questions and we are more than happy to assist you.
If you have been locked out of your online banking due to answering your security questions incorrectly, you can contact us 24/7 at 888-751-9000 who can assist you after account verification. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you. If you are a TD Bank BusinessDirect user and currently viewing your credit card from here: http://bit.ly/1rvBmq8, please feel free to contact us 24/7 at 800-493-7562 for immediate assistance.
A few tips to consider that may help you with remembering your security questions include:
§ Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
§ Avoiding abbreviations in your answer, like " LBI." instead of " Long Beach Island ".
§ Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw .
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, Mount Laurel
December 2, 2014 01:43:21 PM