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I have always been able to download transactions directly and mid-November, one of my 3 accounts will not download. Why would that happen and how can you fix it?
December 8, 2017 04:22:27 PM
In reply to Brenda, Merrimack
Thanks for stopping by TD Helps with your question, Brenda!
We're very sorry to hear that you're unable to download transactions from your one account. Please know that TD Bank is compatible with the newest versions of both Quicken and QuickBooks. While we can often troubleshoot connecting these programs to TD Bank, it sounds as though you have been able to do this, as you have access to your accounts.
For the issue you've described, we recommend reaching out to Technical Support for QuickBooks directly. They should be able to troubleshoot what is causing you to be unable to download transactions from this account. We apologize that we're unable to assist further, but we're sure that QuickBooks should be able to resolve it.
If you have any additional questions, please don't hesitate to give our Tech Support Team a call 24/7 at 800-493-7562 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope you're able to have this resolved quickly. Have a great weekend, Brenda, and Happy Holidays!
Candice A, Mount Laurel
December 8, 2017 04:22:40 PM