Small Business Banking
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Personal Financial Services
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August 16, 2015 02:26:21 PM
In reply to Rob, Worcester
Hello there Rob,
Great to have you with us this Sunday and we hope you're doing well.
First, for information on your debit card's daily limit amounts, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pages 43-44). There, you'll be able to find more information about the types of transactions you'll be able to use your card for, as well as the limits which apply per day.
If you find that these limits are not sufficient for your purposes, we can offer a couple of options to request an increase. Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in Normal status and have a sufficient balance to cover the requested amount.
One option you have to request an increase is sending a Secure Message through Online Banking. If you're already enrolled in this service, you may send us a Secure Message to request an increase by clicking here to log in: http://bit.ly/1eaISlq. After you sign in, please find the Customer Service tab and use the Send a Message link found there. Another option would be to send a fax to our Fulfillment Team at 856-533-1138.
When sending us either a secure message or faxed request, please include the following information:
• Subject: Limit Increase
• Account Number
• Debit/ATM Card Number
• Your Name
• Your Telephone Number
• A Statement indicating to 'Please increase my total daily Visa (or POS or ATM) limit to $X for the day.'
• Your signature (on faxed request)
Please note: fax requests are generally completed within 2 hours.
Please keep in mind that limit increases are only valid for one calendar day and the limits will return to the original amount after this time passes. If your request is received after 6:00 pm, the increase will remain in effect for one additional calendar day.
If you have any questions about this process or need assistance, you can reach our Banking Specialists 24/7 at 888-751-9000, or please feel free to stop in to any of our Stores, where you can also request the increase. Our Store listings can be found here:
http://bit.ly/TDStores. Kindly note that if you'd like a permanent increase to one of your debit card limits, this can be discussed with the manager at your local Store.
We hope this is what you were looking for, Rob!
Please click on the 'Reply' button with any other questions. Have a terrific afternoon!
Kristen P, Mount Laurel
August 16, 2015 02:27:19 PM