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June 10, 2015 07:29:37 PM
In reply to Maureen, Regina
Welcome to TD Helps, Maureen. We're sorry to hear that you're having trouble with your gift card and we'd be happy to point you in the right direction.
Based on your location, you may be referring a Gift Card you received through rewards points with one of our Canadian Credit Cards! If this is the case, we recommend reaching out to them directly. You are able to visit the Canadian TD Helps page found here: http://bit.ly/1giEf7F. You're also able to take a look at alternative contact options by taking a look at their "Contact Us" page found here: http://bit.ly/1woOVay.
If you're having trouble with the gift card you've received through rewards points with one of our US Credit Cards, please know that typically the gift cards will be sent with activation instructions. As you've mentioned that you're having trouble, we recommend reaching out our Credit Card Specialists 24/7 by dialing 888-561-8861 for assistance.
We hope this helps, Maureen and have a good day.
Megan K, Mount Laurel
June 10, 2015 07:30:03 PM