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Nothing has happened to my account to alarm me but I don't trust that my information is safe. Is there a way to camel my current debit card and order a new one? Would that make a difference? How do I go about this?
September 21, 2015 11:24:48 AM
1 person recommended this |
In reply to Cassandra, Copiague
We appreciate you joining us today, Cassandra. We understand your concerns and would be happy to help.
As you are concerned about the security of your account and card with TD, we recommend taking a look at our Security Center found here: http://bit.ly/1npPddy. The link provides tips on how to stay secure, frequently asked questions and more!
If you wish to obtain a new TD Debit card, we understand and would be happy to help provide you with the options on how to obtain a new card.
You can get your new Debit card instantly by walking into any TD Bank Store and walking out with a new debit card ready to use. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
You can also order a new Debit Card by calling Customer Service 24/7 at 888-751-9000. After account verification, our Customer Service Representative will place an order for a new card that will be sent to the mailing address on your account.
You also have the option of ordering a Debit Card by sending us a secure message through Online Banking. To do this, you must first be enrolled for Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/debit card. If you run into any problems enrolling, please call us 24/7 at 888-751-9000 to speak with our Banking Specialists. After you've successfully enrolled, you can send a secured message by selecting the "Customer Service" tab under "Message Center" then click on the "Send a Message" link. For this particular request, please select "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
Please note that it may take 7-10 business days to arrive to your address. It will also be mailed in a white envelope for security purposes.
To obtain a new card that is linked to a business account, you can send us a secure message via your Online Banking or you can also stop by a TD Store for further assistance.
We hope this helps and please do not hesitate to let us know if you have any other questions or concerns, Cassandra.
Yen D, Mount Laurel
September 21, 2015 11:28:09 AM
1 person recommended this