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April 9, 2015 04:10:24 PM
In reply to jessica, shrewsbury
We're sorry to hear that your Debit Card was stolen, Jessica. We'd be happy to assist you with the upcoming steps.
If you lost your TD ATM/Visa Debit Card, we recommend requesting to close the card immediately. You can do so by calling us at 888-751-9000. Please select "0" at any point to connect with our live Specialists. They are available to you 24/7 and are happy to help. Once your card has been closed we can order you a new card and mail it to you at the address on file. Please note, it may take up to 7-10 business days depending on the post office.
Another option you have to close your TD ATM/Visa Debit Card is to visit us at your local TD Store. While you're there to close your card, you could also request a new card and you would be able to receive it immediately at the Store. For hours and locations near you, please take a look here: http://bit.ly/TDStores. Although you've mentioned that your I.D. was stolen, you are able to bring another form of primary I.D. Just in case you have a State issued photo I.D., passport or Military I.D. you are able to use them to obtain a new card or if you have an alternate form of I.D. not mentioned, we ask that you contact the Store prior to your visit to determine if a Debit Card can be made for you.
If you have TD Bank Online Banking you can send us a secure message to request a new Debit Card. You are able to log in here: http://bit.ly/1eaISlq. To send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
We hope to hear from you soon, Jessica and have a good afternoon.
Megan K, Mount Laurel
April 9, 2015 04:11:42 PM