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November 17, 2015 03:53:23 PM
In reply to nancy, waretown
Thank you for submitting your question to TD Helps, Nancy. We're sorry to hear that you are having technical trouble, but we're happy to point you in the right direction.
As you have recently upgraded your software, we first recommend double checking to ensure that you have the latest Adobe updates before trying to complete a bill payment.
To set up a bill payment via your TD Online Banking, you can do so by accessing the Bill Pay tab after logging in. To go directly to the log in page, please click here: http://bit.ly/1eaISlq. Then select the "Bill Pay" tab. You would then select to "Add a company or person to pay." Once you enter the information required, you'll be ready to schedule bill payments to the biller you've just created!
If you are still unable to add a new payee at this time, please feel free to call 800-493-7562, 24/7 to speak with one of our Tech Support Specialists. After account verification they'd be more than happy to assist you with your online bill pay questions.
Additionally, you may visit any TD Bank Store during normal lobby hours in person for further assistance. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We hope this helps out, Nancy. Let us know if you have any further questions.
Kris M, Mt. Laurel
November 17, 2015 03:55:12 PM