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recurring payment to life insurance has been declined. First time, my fault, didn't activate card.
It has been activated for a month and it was declined to my insurance company again. I will be checking with them also. But from you literature, I should be able to do it. Any reason you can think of, why it shouldn't ??
Possible computer won't let go of previous decline ? Joseph *****
July 28, 2015 12:04:34 PM
In reply to Joseph, Troy
Great to have you here on TD Helps, Joseph. We're sorry to hear the trouble you've experienced with your insurance payment and would like to guide you in the right direction for assistance.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To best assist you, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account and the payment with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you are referring to a transaction on your TD Visa Credit card, we recommend contacting TD Card Services directly for assistance. They're available 24/7 at 888-561-8861 at your convenience
Please reach out to us again though if you have any further questions. Have a great day, Joseph!
LiShu R, Mount Laurel
July 28, 2015 12:09:56 PM
In reply to LiShu, Mount Laurel
Follow thru on Recurring payments from TD gift card. My life insurance company will take a manual monthly payment from the gift card. But because gift card is not attacked to my personal bank account it will not accept card on a recurring payment plan. My bank TD debit card would be accepted for recurring payment plan. Joseph
July 29, 2015 11:49:40 AM
Thank you for getting back to us with additional information, Joseph.
As you are unable to make this insurance payment by using your TD Visa gift card, your question should best be answered by our 24/7 Gift Card Specialists and they can be reached directly at (888) 294-2249. After account verification, they'll be able to review your card and payment with you.
Hope this helps, Joseph. Take care!
LiShu R, Mount Laurel
July 29, 2015 11:50:25 AM