Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I RECEIVED AN E-MAIL FROM YOU YESTERDAY WITH THE ABOVE REFERENCE NUMBER. I AM NOT FAMILIAR WITH YOUR BANK AND I AM NOT SURE THAT THIS IS NOT A SCAM. CAN YOU PLEASE PROVIDE MORE INFORMATION. THE EMAIL ASKS ME TO GO TO A WEBSITE TO VIEW MY STATEMENT. I AM NOT SURE I HAVE A CREDIT ACCOUNT WITH YOU. CAN YOU HELP PLEASE?
November 16, 2017 06:49:02 AM
In reply to SHELLEY, MINNEAPOLIS
It's a pleasure to assist you today, Shelley.
We have identified the email you received as a phishing attempt. Please note that this message was not sent by TD Bank. If you like, we would appreciate a copy of the email for our research, and please forward it to us at email@example.com. You may also call us 24/7 at 888-751-9000 for assistance. Once complete, we recommend deleting this email immediately and ensure you do not click on the link nor provide any personal account information.
When you get a moment, we'd like to invite you to visit here: http://go.td.com/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions and concerns.
Thanks for writing in and please take care.
Alara B, Mount Laurel
November 16, 2017 06:50:25 AM
In reply to Alara, Mount Laurel
I received a similar email with a different ref#. I don't think I have an account with this bank. How do I know if it is a phishing attempt? The ref# is 195075008
January 11, 2018 12:01:50 PM
1 person recommended this
In reply to Andrew, Austin
Thanks for joining in, Andrew.
We recommend reviewing Alara's reply above as emails as you've mentioned are typically phishing attempts.
If you have any questions, please reach out to us using the contact methods she mentions above.
Have a great day, Andrew.
Megan K, Mount Laurel
January 11, 2018 12:02:02 PM