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Why didnt my refund go through
Kimberly, North Bergen
July 13, 2015 04:56:00 PM
In reply to Kimberly, North Bergen
Thanks for reaching out to us, Kimberly. We'd be glad to help.
If the merchant processes a refund to your Visa Debit Card or your account via ACH, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If you have any further questions about your credit in particular, you may connect with one of our Banking Specialists 24/7 at 888-751-9000.
You can also keep track of a transaction to see if it has been posted to your account by calling us directly 24/7 by using the number mentioned above or by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at the number mentioned above to speak with our Specialists for assistance.
If you're referring to a credit on your TD Visa Credit Card, we encourage you to contact a Card Services Specialist directly at 888-561-8861, 24/7 for assistance in determining more about receiving a credit.
And if you are referring to a refund coming from a fraud dispute, this process can take up to 10 business days. If this is the case, we'd recommend contacting us using any of the methods mentioned earlier, and we'll be happy to review the status for you. Keep in mind that if you have a merchant dispute on file rather than a fraud dispute, a credit will be provided at the conclusion of the claim.
Please note that we also welcome you to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you at http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Kimberly and have a good day.
Megan K, Mount Laurel
July 13, 2015 04:56:44 PM