Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I recieved an email stating I got a refunded from a purchase I tried to do online but it has yet to show up on my account how long does it take for a refund to go through?
April 15, 2015 10:09:14 AM
In reply to Evelyn, Bronx
It's a pleasure to see you here on TD Helps, Evelyn.
If the merchant processes a refund to your Visa debit card, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If you have any further questions about your credit in particular, you may connect with one of our Customer Service Specialists 24/7 at 888-751-9000.
If you're referring to a credit on your TD Visa Credit Card, we encourage you to contact a Card Services Specialist directly at 888-561-8861, 24/7 for assistance in determining more about receiving a credit.
And if you are referring to a refund coming from a fraud or merchant dispute, this process can take up to 7-10 business days. If this is the case, we'd recommend contacting us using any of the methods mentioned earlier, and we'll be happy to review the status for you.
We also welcome you to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you at http://bit.ly/TDStores.
Let us know if you have any other questions and have a great day.
Brian M., Mount Laurel
April 15, 2015 10:15:12 AM
1 person recommended this