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In the past few years I have been over charged for maintenance fees for my savings account. I am aware that my balance is under the required balance of $300. With these over charged maintenance fees, I have been over charged by $10 each month for it adding up to over $100. It states in the panflit that the fee would be $5 or $4 when choosing online statements. I was wondering if there is anyway I can get my money refunded.
June 25, 2015 10:55:50 AM
In reply to Corinne, Monroe
We appreciate you getting in touch with us on this and we do apologize for any confusion or possible error with your account.
To fully assist you, we'll need to review your account with you and we kindly ask that you get in touch with us. We're available by phone 24/7 at 888-751-9000, at any of our convenient Store locations here: http://bit.ly/TDStores, or by Secure Message. To send a message, you can log in to your online account at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and one of our Representatives will respond shortly.
Please know that although we would like to assist you directly, TD Helps is a public forum and we can't access your banking info to see what's happened here. However, we're positive that one of our Representatives can help you when you get in touch with us.
We hope this provides some direction to get you started, Corinne.
Best of luck and we'll continue our conversation soon!
Kristen P, Mount Laurel
June 25, 2015 10:57:35 AM