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You sent me a message regarding my statment when i tried to open it it said beware this is a virus...to this day i have no idea where the payments went for the Brick...PLEASE adivse
Shirley, Sarnia Ontario
November 25, 2014 08:18:16 PM
3 people recommended this |
In reply to Shirley, Sarnia Ontario
Thank you for reaching out to us on TD Helps today, Shirley. We're sorry for any issues you may be experiencing and we'll be able to guide you in the right direction.
We recommend checking your account statement to see if the funds were deducted from your account and also contacting the biller to see if there was an error on their end. You may check your statements via Online Banking 24/7. . If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at 888-751-9000. Once you are enrolled, select your account and click on the Statements tab.
If you made these payments through our Bill Pay system, you can check the payment history to see if the payments were made. Sign into your online account, click on the Bill Pay, and then select the payee. If you have any questions regarding Bill Pay, please contact our customer service line at the telephone number listed above.
If you prefer to sit with a Banking Specialist, you are more than free to do so at any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
Seeing that you are writing in from Canada, our friends at TD Canada Trust may able to provide you with the assistance you need. Click here: http://bit.ly/1yTdcXt to view a similar question that you may find useful. Feel free to contact TD Canada Trust 24/7 at http://bit.ly/1kntKV4 .
We hope this helps and please let us know if you have any questions, Shirley and have a good night!
Katherine G, Mount Laurel
November 25, 2014 08:20:58 PM
5 people recommended this