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What is the time frame for TD Bank to look into unauthorized transactions on my account? I understand its through a Regulation E form or something along those lines.
January 10, 2017 01:37:14 PM
In reply to Justin, Sunrise
Thanks for your question, Justin. We'd be glad to help.
Please know that once submitted, a dispute for fraudulent activity may take up to 10 business days. Keep in mind that some exceptions may apply.
To discuss your dispute in greater detail, we ask that you contact us directly for help. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Justin. Have a good day.
Megan K, Mount Laurel
January 10, 2017 01:37:24 PM