Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
In reviewing my account from 11/2014-1/16/14. I noticed that there has been 2 occasions that I deposited funds to bring my account to a positive status, however was still charged (on the same day as the deposit) OD fees. I am struggling greatly and would appreciate if I could be refunded the the 2 fees I will be depositing $1,100 tomorrow however seeing as that my account is now negative $704.00 i'm not sure if I should look into closing the account and make payment arrangements to pay back the $704. Please let me know what the best way is to handle this.
Melissa, Huntingdon Valley
February 12, 2015 01:42:07 PM
In reply to Melissa, Huntingdon Valley
Hi Melissa and thanks for visiting us on TD Helps.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. For further assistance, you may contact us 24/7 at 888-751-9000 and upon account verification; we'll be able to discuss your account options further with you. You may also go to one of your local TD Bank Store during lobby hours for assistance. Please click onto http://bit.ly/TDStores for a listing of Store hours and locations near you.
Alternatively, if you're enrolled in our Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log on to your TD Bank online profile. You can do so by clicking here onto http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center."
If you have not yet enrolled and would like to, you may do so if you have a TD Bank ATM/Debit Card and email address. Simply fill out the online application to access your personal account(s). Please visit http://bit.ly/1lU2qfY to enroll in TD Bank Online Banking. Once there, you will need to choose Personal from the drop down box. Signing up for TD Bank Online is quick and easy – allowing you to view your accounts in just three simple steps! First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online and will be able to send a secure message!
Again, we appreciate you joining us today and have a great afternoon.
Sandy D, Mount Laurel
February 12, 2015 01:43:00 PM