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September 1, 2015 09:48:38 AM
In reply to heather, ofallon
Great for you to join us on TD Helps this morning, Heather.
If the Auto Loan was held with TD Bank and it has been paid off, to obtain this documentation, a fax is required. Please note, the Loan account holder must send this request.
Please fax the following information to our Consumer Release Department at 207-755-4245:
· Account holder's full name, address.
· The account number, if it's available, if not than social security number.
· The year, make, model, VIN, and the date it was paid off, if available
· Your request for Discharge Papers / Release of Lien Your Signature
· Please also include information as to where we should send or fax the documents to
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
Please note, if a third party is requesting this copy on behalf of our Customer, their signed authorization agreeing to release this information to you will also be needed. Kindly include this document with your fax.
If you prefer, you're also welcome to give us a call to place your request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to you at the address you have on file.
If you'll be receiving the release of lien paperwork via mail, please allow additional time for mailing, typically a 5-7 day turnaround.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
Hope this helps and please take care!
Sandy D, Mount Laurel
September 1, 2015 09:59:59 AM