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I am trying to reset my online banking password on line. When I promted to enter and cofirm my new password the system tell me that I can use the new passwod and that they match but, I am unable to save it!
STEVEN C, WALDWICK
June 15, 2015 01:09:15 PM
3 people recommended this |
In reply to STEVEN C, WALDWICK
Welcome to TD Helps, Steven. We're sorry you are experiencing issues with Online Banking and we will be happy to guide you in the right direction.
Based upon your question, it sounds like this could be a browser-related issue. We recommend switching to a different browser. Please keep in mind, our website, www.tdbank.com, is compatible with the most popular browsers. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins; restore your browser defaults, and clear your cache and cookies, sometimes this will fix any browser issue.
Additionally, our Tech Support Specialists are available 24/7 to assist you if you continue to experience any difficulties after switching the browser. You can call us at 800-493-7562 and we will be more than happy to help you. Please note; if you've forgotten your User Name, Password, and answer to your Security Questions, or dedicated Banking Specialists will also be able to assist you upon proper verification.
If you prefer, you're always welcome to stop by your local TD Bank Store during normal lobby hours for further assistance. To find a TD Store location with lobby hours, please visit: http://bit.ly/TDStores.
We hope this helps, Steven. Please let us know if you have any more questions!
Alara B, Mount Laurel
June 15, 2015 01:10:36 PM