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October 30, 2014 09:09:03 AM
1 person recommended this |
In reply to lori, baldwin
Thank you for visiting TD Helps today, Lori. We will be glad to assist you with resetting your Password.
If you know your current Online Banking User Name and Password and you’re looking to change it periodically, you can do so by clicking on the Customer Service tab once you've logged onto your account online at www.tdbank.com. If you are signed up for our Retail online banking, please check here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8. In the Customer Service tab, there will be a Self Service portion and under that, you will see a link to “Change Password."
For your personal accounts, if you remember your Online Banking User Name and have a US Social Security Number but have forgotten your Password, you do have the option to reset your Password online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the Password field. Select the account type and input your User Name. You will then be asked to answer two security questions; after successfully answering the security questions, you will be able to reset your Password.
If you do not remember your Online Banking User Name, don't have a Social Security Number or you’ve forgotten your TD Bank BusinessDirect Password, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. Upon proper account verification, they will be able to help you reset your online banking Password in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you are referring to your Online Banking Password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Additionally, if you're looking to change the verification Password on your account (password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours. If you do remember the current verification Password and would like to update it, you may contact our 24/7 customer service department at 888-751-9000 or visit your local TD Bank store.
If you have any other questions, please do not hesitate to ask!
Colleen B, Mount Laurel
October 30, 2014 09:39:31 AM