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GOOD MORNING, I HAVE TWO ACCOUNTS AT TD BANK AND FORGOT MY USER NAME AND PASSWORD, SO HOW COULD I RESET THAT? IT HAS BEEN TREE YEARS ALREADY THAT I DID NOT DO ANYTHING WITH MY BOTH ACCOUNTS AND I ALREADY GOT AN LETTER TOLD ME TO CONTACT YOU IF I STILL WANT TO KEEP THOSE ACCOUNT. ONE MORE THING, I HAVE CHANGED MY E-MAIL ADDRESS. THANK YOU.
October 16, 2017 12:53:01 PM
In reply to SIRA, NYC
Hi Sira! Thanks for reaching out to us.
If there's been no activity on your accounts in three years, they may have gone into an inactive or dormant status. Account activity must be in the form of a physical (not electronic) transaction or an incoming check item to prevent the account from going inactive or dormant. Should this occur, we do send a letter notifying you of the change, which it sounds like you've received.
In order to have this status removed and your account returned to an active status, you must make a deposit or withdrawal at your nearest TD Bank store. To find one near you, please click here: https://go.td.com/1nq31dc.
Once we've restored your accounts to an active status, we should also be able to help you access your accounts online. Our Store representatives can provide you with your username and reset your password and security questions, if necessary. You should then be able to log in from a PC or from the app.
If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores.
We look forward to hearing from you soon and hope you're having a great day, Sira!
Candice A, Mount Laurel
October 16, 2017 12:53:23 PM