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When I pay at a restaurant with my debit card I can't find the tip in my account history. What I mean is that I can only find a record with the amount before tipping. When I tried to check, they told me that everything worked fine. What did actually happen?
Marco, New York
January 10, 2016 04:37:55 PM
In reply to Marco, New York
Thanks for coming by TD Helps, Marco. We appreciate your visit and understand your concern.
We invite you to give one of our Banking Specialists a call at 888-751-9000. For your convenience, they are available 24/7 and can review your account in detail for you. Please note that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
You're also welcome to send us a Secured Message for assistance using your TD Bank online account. To do so, please log in at: http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and a dedicated Representative will respond shortly.
Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
Please understand that although we would like to assist you directly, we do not have acess to your personal account information as this is considered an unsecured site.
We hope this was helpful, Marco. If you have any other questions, please let us know.
Shanika A, Mount Laurel
January 10, 2016 04:39:18 PM