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Why do I have a returned check and returned check fee if I have overdraft protection?
May 9, 2015 09:57:05 AM
In reply to Jessica, Union
Thank you for joining us here at TD Helps, Jessica.
Sounds like you currently have a Checking account with us and have signed up for overdraft protection for your existing account! Please know that TD Bank offers several different overdraft protection services to our Customers. For more information, we invite you to take a look here: http://bit.ly/1lx9Xko.
We encourage you to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account transaction with you and explain the cause of the fee. Also, you may visit any TD Bank Store, during normal lobby hours to have your account transaction reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Thanks again for writing to TD Helps, Jessica. Let us know if you have any other questions and have a wonderful day.
LiShu R, Mount Laurel
May 9, 2015 09:59:07 AM