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I attempted to open my fathers account which I set up...the question, what is your mother mothers name is not a valid question...I set up this account and I have no idea who she is...I would not have chosen this question...if you reference back a few days you see I accessed his account to pay a bill...I have never had any difficulty entering prior to this crazy question
August 13, 2015 11:50:41 AM
In reply to RONALD, SANFORD
Thanks for joining us today on TD Helps, Ronald.
If you are having difficulties with your online security question, we recommend that you contact our Banking Team 24/7 at 1-888-751-9000. After one of our Specialists completes account verification, they’ll be able to assist you in gaining access to your Online Banking in no time.
- Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
- Avoiding abbreviations in your answer, like "NYC." instead of "New York City ".
- Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
You may also visit your local TD Bank Store during lobby hours, where a Customer Service Representative will be able to help you. Please check here http://bit.ly/TDStores for TD Store locations and hours near you.
Let us know if you have any other questions and please have a lovely day.
Sandy D, Mount Laurel
August 13, 2015 11:51:33 AM