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How long before I can use quicken. I keep getting error codes when I try to download transaction to quicken?
Mike, Newtown, PA
June 14, 2018 08:57:28 AM
15 people recommended this |
In reply to Mike, Newtown, PA
Good morning, Mike, and welcome to TD Helps.
It's great to hear from you today, and we appreciate you bringing your concerns regarding the recent Quicken and QuickBooks security upgrade to us.
We understand any frustration or confusion you may be experiencing, and apologize for any inconvenience this may have caused. It sounds as though you may already be aware; however, just in case, we'll be happy to review your concerns with you further.
TD Bank recently made a series of security upgrades which will enable our Customers to connect their accounts on an automated basis to Quicken Desktop and QuickBooks Desktop. These are security upgrades that were put in place to help protect our Customers' information, and because of these upgrades, automated access to the software applications were temporarily suspended. However, we're happy to announce that this upgrade has now been completed!
At your earliest convenience, you're welcome to connect with one of our Specialist, and once on the phone, they'll be more than happy to assist you with simply reconnecting your Quicken or QuickBooks Direct Connect access! To speak with a Specialist, you're welcome to call 1-877-284-4037.
During your call, to make the process as smooth as possible, we recommend having the following information handy:
- Be in front of your computer and ready to log in to your Quicken or QuickBooks desktop application
- Check which version of Quicken or QuickBooks you use and have that information available
- Have your TD Bank Online Banking user name and password handy
In addition to the information above, you may also wish to refresh your TD Bank account in Quicken or QuickBooks before calling. If you're unsure of how this may be completed, please don't worry! Once on the phone, we'll be happy to walk you through the steps.
If you'd like, you can even check out the link here: https://go.td.com/2LlV0Sw for more information on our most recent security upgrade.
We apologize again for any disruption our most recent update may have caused you, Mike, but we hope this helps and provides you with some peace of mind.
We look forward to hearing from you soon, and hope you have a fantastic start to your Thursday!
Brittany M, Mount Laurel
June 14, 2018 08:59:19 AM
1 person recommended this