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my card is not working. i am traveling in india and after taking some funds out of an ATM i cannot take more out. please see if you can reinstate my card.
Michael, Jersey City
November 24, 2014 03:12:31 PM
In reply to Michael, Jersey City
Welcome to TD Helps, Michael. We're sorry to hear of any trouble with your debit card and would be glad to get you going in the right direction.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. As you mentioned that you're traveling in India, if you had not provided TD Bank with a travel notification prior to your trip, it's possible that your card has been temporarily closed until we verify the activity from India with you. Please also note that for your protection, we will continue to monitor your card activity even when a travel notification is set, and transactions in your current area may still become declined if they activate our advanced fraud warning systems.
As you mentioned that you experienced a recent decline while attempting to make a withdrawal with your card, we apologize, and recommend contacting a Banking Specialist 24/7 from outside the US at 1-856-751-9000 or, call us collect from outside the U.S. and Canada via a landline phone at 1-215-569-0518. Please note that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. We'd advise you to include your travel dates and destinations in the message if you haven't provided these yet, and also verify any recent transactions in India so that we may remove any block on your card.
You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our international travel frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this information is helpful, Michael. Please Let us know what else we can help with and safe travels!
Kristen P, Mount Laurel
November 24, 2014 03:14:06 PM