Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have a joint TD account with my sister that we use for bills. I tried sending money to my personal account that I have with Bank of America. So I tried the send money feature and entered my phone number. It has been two days and I haven't received a text on my phone to collect the funds. Bank of America does participate in the ClearExchange feature because I have been able in the past to transfer money from my personal account to the joint TD account.
August 23, 2017 12:41:14 PM
In reply to Jorida, Philadelphia
Hi Jorida. Thanks for reaching out to us.
We're sorry to hear about the trouble you've had setting up Send Money. You should have received the verification code by now. If you entered your mobile number, clicked the 'Verify' button, but did not receive the text message right away, there are a couple things that could be causing this issue.
First, we recommend logging into your online or mobile banking and going into the 'Send Money' tab to confirm that your phone number was entered correctly. You can click here: https://go.td.com/1eaISlq to login. If you've confirmed that information is correct, it may be an issue with your phone carrier. Some carriers, T-Mobile in particular, prevent short codes from coming through. We recommend reaching out to your mobile phone carrier to ensure that these are allowed and if not, request that they allow short codes for your line. Once you've done this, return to 'Send Money' and request that your phone number be verified again. If successful, you should receive the code in approximately one minute.
If you continue to have any problems registering with Send Money, please call our Tech Support Team at 800-493-7562. We have representatives available 24 hours a day, 7 days a week to troubleshoot online issues. You can also stop in to see us at any our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this helps, Jorida. Have a great day!
Candice A, Mount Laurel
August 23, 2017 12:41:30 PM