Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
sent money to someone on 9/21/2017. how do they receive it?
Gail, East Orange
September 24, 2017 10:58:47 AM
In reply to Gail, East Orange
We're glad you've joined us, Gail! We'd be happy to help.
Depending on how you sent the money, the receiver should have been alerted of the payment by text or email with instructions on retrieving it.
If the individual to whom you sent the payment does not bank with TD Bank, they will want to make sure that their financial institution participates with ClearXchange (soon to be Zelle), the third party that facilitates the transfers. If so, they should follow the instructions provided in the text or email. If they have any trouble enrolling, we recommend that they contact their bank for additional assistance in receiving these instant transfers.
If they have an account with TD Bank, it's simply to enroll and accept the transfer.
They will need to log in to TD Bank online banking and make sure they've enrolled in Send Money. Once they've set up their mobile phone number or e-mail address (the one you used for sending the payment) the payment will display on the activity screen, ready to be deposited into your account.
If they haven't enrolled in Send Money yet, it can easily be done through their online or mobile banking. To begin, they should log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. They'll then need to accept the Terms and Conditions. If they sign up for this service with a mobile number, they should select text or call to receive a verification code. If they sign up using their email we'll send them a verification code by email. Be sure they have mobile notifications enabled for TD Bank. If they sign up with their email and don't receive the verification code, please ask them to check their e-mail spam folder. They'll then need to enter the code to verify their email address or mobile number. They should then be all set.
If they choose to set up this service from the mobile app, they'll need to select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If they've fully enrolled and the payment hasn’t displayed, make sure that the mobile or e-mail address you used for the payment is the same that they've set up in Send Money.
If you have any questions or your receiver has any problem enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great day, Gail!
Candice A, Mount Laurel
September 24, 2017 10:59:01 AM