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on my Dec statement there is a $9 service fee for my savings aacct and i dont know why.....
nicole, deerfield beach
February 10, 2018 10:37:26 AM
In reply to nicole, deerfield beach
Good morning, Nicole, and welcome to TD Helps.
We apologize for any confusion you may be experiencing with a fee that was recently assessed to your account, and we'll be more than happy to help.
Based on the information you have provided, it sounds as though your Savings account may have been assessed an Excess Transfer Fee. An Excess Transfer Fee is a fee that is assessed to your account when six (6) or more pre-authorized withdrawals, transfers, or checks are debited from your Savings account in a statement cycle.
To avoid any future confusion in regard to this fee, please know that the following transactions are limited for Savings and Money Market accounts:
- Pre-authorized ACH – Automated Clearing House debits (health club fees, insurance premiums, car payments and mortgage payments).
- Pre-authorized transfers (Overdraft protection, transfers to Holiday Club and transfers to a checking account).
- TD Bank Online Banking and Telephone Banking transfers (transfers that are debited from the Money Market or Savings account).
- Request made via phone or fax for transfers (a request made by phone falls in the unlimited category if a check is mailed to the depositor as a result of the phone transaction)
- A check drawn on the account to any payee (this type of transaction is limited to checking accounts and MMDA accounts)
- Debit Card purchases (this type of transaction is limited to checking accounts)
- Wire transfers
Transactions that will not incur the Excess TX Fee are Over-the-Counter withdrawals, ATM withdrawals, ATM transfers, Transfers for paying TD Bank loans and Transfers originated in person or by mail.
If you'd like to learn more, you're welcome to check out our Personal Deposit Account Agreement here: https://go.td.com/2nf0JA. You can find more information on pages 6 and 7. You're also welcome to check out our Fee Schedule here: https://go.td.com/2lbbfGg.
If you would prefer to review your account with one of our Specialist, we're here to help. Banking Specialist can be reached by dialing 1-888-751-9000, 24 hours a day, 7 days a week. If you'd prefer, you may also visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We hope this information helped to clear up any confusion, Nicole.
Thanks again for coming to TD Helps, and enjoy the rest of your Saturday.
Brittany M, Mount Laurel
February 10, 2018 10:38:28 AM