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Just signed up at tdbank, the teller made the account and everthing there, now im trying to get into my account on the app, but it keeps saying it cant be found, does it take 24-48 hours to get it going like most places.
Tats, New York
June 17, 2015 01:43:10 PM
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In reply to Tats, New York
We're sorry to hear that you're having trouble logging in to the Mobile Banking App! We'd be glad to help.
If the Representative who helped you open your account also enrolled you in Online Banking, there are some things you do have to complete before logging in to the Mobile Banking App.
You first need to sign in to your account by visiting our full site here: http://bit.ly/1eaISlq. You will then be prompted to create security questions and accept the User Agreement. After these steps are complete, you will have access to your account via the full site and Mobile Banking. Please know the user name, password and security questions are the same for Online Banking as well as Mobile Banking.
If you have completed these steps and you're still having trouble signing in, we ask that you contact us directly for assistance. You are able to contact our Tech Support Specialists 24/7 by dialing 800-493-7562. After account verification, our Representatives will be glad to help.
If you prefer to speak with a Representative in person, feel free to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this helps and have a great day!
Megan K, Mount Laurel
June 17, 2015 01:43:36 PM