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i set up a new checking account and i tried to make two mobile transfers to that account but they failed
February 8, 2016 08:32:59 AM
In reply to lora, philadelphia
Thank you for joining us on TD Helps, Lora. We're happy to provide multiple options to ensure your transfers are completed.
There are several ways available to transfer funds into your TD Account and we would be happy to provide those options to you.
If your other accounts are with TD Bank, meaning you are looking to transfer funds within your TD Bank Accounts, you can do so by calling our automated banking system (IVR) at 1-800-937-2000 (800-YES-2000). With our IVR system, you can access up-to-the-minute account information 24 hours a day/7 days a week, you can also transfer funds via our IVR system. You'll need your account number, which can be found on your statements or also located at the bottom of your checks. The IVR will also ask for a PIN. If this is your first time accessing the IVR, the temporary PIN it is requesting is the last four numbers of the primary account holder's Social Security number. Please note that you will be required to change the temporary PIN to something unique.
If you prefer to speak with our Banking Specialists, you can call us at 888-751-9000, available 24/7. After account verification, our Specialists would be more than happy to help! You could also visit us at your nearby TD Store. To find out TD Store locations near you, please take a look here: http://bit.ly/TDStores.
You can also transfer funds between your TD Accounts via your Online Banking and Mobile App, where you can enjoy easy online access to your accounts – anytime, anywhere! If you have an ATM/Debit Card and Social Security number you may fill out the online application to access your personal account(s). Please visit http://bit.ly/1lU2qfY to enroll for TD Bank Online Banking. Once there, you will need to choose Personal from the drop down box. Then, you'll have to accept the Online Banking Agreement. Next, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online. If you need assistance enrolling for Online Banking, please contact us 24/7, at 1-800-493-7562. After account verification, our Specialists can help with the enrollment process.
Once you're enrolled for Online Banking and logged in, to transfer between any of your TD accounts, please click on the "Transfer" tab. This screen will allow you to choose which account you'd like to transfer to and from and enter in the amount of the transfer. With this feature you'll be able to either complete an immediate transfer or schedule a recurring transfer. If you are unable to view an account online, please contact us and we will be sure to help!
However; if you are looking to transfer funds from an account you have with another Financial Institution to your TD Bank Account, we would be happy to provide those options to you.
You have the option of initiating an External Transfer which can also be done via Online Banking. This feature allows you to transfer from one of your accounts at a different Financial Institution or vice versa. You can do so by using the "Transfers" tab, after selecting the "Transfers" tab you will then have to click "Transfer to Accounts Outside TD Bank." You would have to add your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. External transfers can only be conducted to or from a U.S. account in U.S. currency only. External Transfers can only be made from an Eligible Transaction Account: for example, personal checking, money market or savings accounts are usually allowed, with you as a signer on the account. Please note, accounts excluded from using this service due to ACH restrictions include, but are not limited to: Passbook, IRA, Holiday Club, Club Saver, and CDs. You have two delivery options when sending an external transfer.
There is the three business day option which has a cut-off time of 1:00AM and there is a fee associated with this transfer. You also have the option to send the External Transfer with next business day delivery, which has a cut-off time of 5:00pm. Please note, the next day delivery option is not available for savings accounts. To qualify for the next day delivery option, you must wait 90 days from your first successful 3-day transfer and must not have had any transactions which overdrew your account in the past 90 days. For the Terms and Conditions in addition to information on the payment methods and amounts, please check http://bit.ly/1pADlWD. As mentioned before, if you have any difficulties, please contact our Digital Banking Specialists for assistance. We recommend checking with the other financial institution to ensure no other additional information is required.
Another transfer type available to you is a wire transfer. You can send wires to any bank within the country and across the globe! To initiate a wire transfer to your TD Account, you must visit the other Financial Institution and provide them the following information:
Wire to: TD Bank, N.A Wilmington, Delaware ABA#: 0311-0126-6 Credit to: Your Account Title, Your Address, Your Account Number
You should expect to receive payment within three to five business days. We post all incoming wires received from the Federal Reserve until 6:30pm on the current banking day. A confirmation will be sent to you the day the wire transfer is credited to your account. At this time, we may not process or disburse funds from wire transfers received designated Pay Upon Proper Identification (PUPID) and will return them to the sender. For more info on the fee for wire transfers, please take a look here: http://bit.ly/1cTejgt.
Additionally, you may wish to connect with your Financial Institution for any other options they may have available to you.
We hope this helps out!
Kris M, Mt. Laurel
February 8, 2016 08:33:18 AM