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When making a single payment you are allowed to enter text on the memo line. When setting up a recurring automatic payment, I did not have this option. Is it possible to add a memo to a recurring payment?
August 29, 2016 10:36:55 AM
In reply to Sean, Newton
Thanks for your question, Sean. We'd be glad to help.
You are able to add a memo to payments that are going to be processed as physical checks when using Bill Pay. Keep in mind that electronic payments may not have memos.
As you mentioned that you're making a recurring payment, please know that a memo would need to be added to each payment individually as the memo itself is unable to be recurring. We apologize for any inconvenience this may cause.
If you would like to discuss Bill Pay with a Specialist, we ask that you contact our Tech Support Specialists 24/7 at 800-493-7562. They would be glad to answer any questions you may have.
We hope this clears things up, Sean. Have a good day.
Megan K, Mount Laurel
August 29, 2016 10:37:05 AM