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I have reset my password 3 times now and I'm still getting locked out of my account. Every time I call I have to reset my password and it works one time then I get locked out. Is it possible to just reset everything? The password and the questions?
Elizabeth, staten island
July 9, 2015 10:38:04 PM
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In reply to Elizabeth, staten island
We're sorry for your experience, Elizabeth, and we'd be happy to help with your Online Banking.
We'd be happy to help you get back up and running with TD Bank Online Banking in no time. You can contact our Banking Team 24/7 at 1-888-751-9000. After one of our specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. You could also feel free to visit your local TD Bank Store, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
If you’re referring to TD Bank BusinessDirect, please give us a call at 800-493-7562 (option 2) or if you are having trouble retrieving your online credentials on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
When creating your new password or username, please keep these tips in mind:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
We'd also like to invite you to check out http://bit.ly/1ikiYdw for security question tips and other helpful hints for answering your security questions.
Hope this helps, Elizabeth. Let us know if you have any other questions and enjoy your upcoming weekend!
Justin B, Mount Laurel
July 9, 2015 10:39:42 PM