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May 27, 2015 06:26:13 PM
In reply to andre, asheville
Thank you for reaching us on TD Helps, Andre. We'd be happy to clarify.
Based on your question, it sounds like you're referring to a maintenance fee. The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
Furthermore, it sounds as though you're referring to the TD Convenience Checking account. To learn more about applicable fees for this account type, we recommend taking a look here: http://bit.ly/18IVtY0.
As this is pertaining to your account specifically, we ask that you contact us directly so we may discuss your concerns in depth. Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
You may contact us via phone 24/7 by dialing 888-751-9000 and after account verification, our Representatives will be happy to review the maintenance fee with you. If you prefer to speak with a Representative in person, feel free to visit us at any TD Store during lobby hours. For Store locations and hours please visit http://bit.ly/TDStores.
You may also send us a secure message via Online Banking. To send a secure message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/debit card number and Social Security Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a secure message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
We hope this helps, Andre and have a good evening.
Megan K, Mount Laurel
May 27, 2015 06:27:03 PM