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did not go though. But I look on my debit card account and see that the price of what I ordered was deducted from my credit card, and it has what I attempted to order in pending transactions. Please tell me that the website did not just steal my money.
July 13, 2015 11:35:48 AM
In reply to Jonah, Montclair
Great to have you with us and thanks for your message!
With respect to the transaction you mentioned, we'd like to reassure you of the possibilities and your options in this instance. Because you wrote that the transaction wasn't valid on the side of the merchant, it sounds like this authorization is just temporarily being held on your account. When this occurs, the authorization or "hold" will expire and at that time, the funds will be returned to your available balance.
To confirm that this is the case and to explore any other options you may need, we invite you to give us a call. We're here 24/7 for you at 888-751-9000, and we can look into this for you in better detail when we chat. You can also come see us at any TD Bank Store for assistance in person: http://bit.ly/TDStores. We can also confirm and/or update the address and zip code listed on your debit card at that time, if needed.
We hope this eases your mind, Jonah.
Please let us know if you have other questions.
We hope to hear from you soon!
Kristen P, Mount Laurel
July 13, 2015 11:37:16 AM