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Please, let me know if this called was legitimate from TD Bank.
Onelia, Paterson, NJ
February 20, 2015 01:16:34 PM
In reply to Onelia, Paterson, NJ
Thanks for getting in touch with us, Onelia and we apologize to hear about this experience. We'll be glad to discuss this with you so you can best protect your accounts.
First, since we're uncertain of the number you were called on and because TD Helps is considered an unsecured forum, we do not have access to your personal account information to check on this for you directly. As this is the case, we recommend that you give us a call anytime it's convenient for you, 24/7 at 888-751-9000. We'll be able to determine if your account is locked or not and legitimate this call for you. You may also call us 24/7 at 888-751-9000 for assistance.
We're glad to hear that you did not take this call, since we're unsure of the source. We invite you to take a look here: http://bit.ly/1npPddy for more information about account security here at TD Bank. We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions or concerns.
Hope this helps ease your mind, Onelia and we look forward to your call. All the best and have a great weekend.
Kristen P, Mount Laurel
February 20, 2015 01:28:01 PM