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Hi, Just got contacted by Amazon and told me that
someone else with a different name (that I never heard of)
had subscribe to one of the service (costing $49.00) using my bank details.
Amazon refunded back my money, but I'm now worried that someone out there has my details.
Where and what should I do in this situation?
H, New Haven
January 5, 2015 10:24:04 AM
In reply to H, New Haven
Good morning and thanks for reaching out to TD Helps today with your question. We are sorry to hear that you are having unauthorized transactions on your account and would like to guide you in the right direction for further assistance.
Please understand that although we would like to discuss this with you; unfortunately, we don't have access to your personal information since this is considered an unsecured forum. To best assist you, we ask that you contact us directly by calling 888-751-9000. We have Banking Specialists available 24/7 to discuss your circumstances or you can also visit your local TD Bank Store. To find our TD Store locations near you, please visit http://bit.ly/TDStores. Upon proper verification, we would be glad to offer suggestions to prevent future fraudulent transaction(s) on your account.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We'd also like to share with you a few tips to help manage yourself against fraud and identity theft. Please click here for more information: http://bit.ly/1gE1jyH. You can also check out some helpful tips here: http://bit.ly/1q23MZt.
If you have any other questions, please do not hesitate to ask!
LiShu R, Mount Laurel
January 5, 2015 10:25:10 AM