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Someone has stolen my bankcard and i am in indonesia. Is it possibble to send another card to my hotel?
Kelly, Fort Mcmurray
December 3, 2015 07:15:21 AM
In reply to Kelly, Fort Mcmurray
We appreciate you reaching out to us on TD Helps, Kelly.
We recommend trying to contact us at our international phone number 1-856-751-9000. Our Banking Specialists are available 24/7 and please keep in mind that international phone charges may apply if you contact us at our local number. If you have access to a landline where you're at, please know that you can also reach us 24/7 by calling collect with Operator assistance. Just ask the Operator to dial us at 1-215-569-0518 and we will gladly accept the call to help! Once we speak, one of our Banking Specialists can close your card and even order a new one for you right away.
Another way you can contact us to close your debit card is by reaching out to us through a Secure Message. If you're already enrolled for Online Banking with us, you can access your online profile by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located under the “Message Center.” When you get there, please select "General Customer Service" as your subject and then you can include your notes or comments to close out your debit card. We'll respond back within 24-48 hours to confirm it's been closed.
Hope this helps guide you in the right direction, Kelly. Have a nice day.
Sandy D, Mount Laurel
December 3, 2015 07:17:27 AM