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Please we need help. My daughter was working in America over the summer. She is now in Scotland studying at University. Someone is using her card. She need the money in her account to pay her rent in Scotland. Her father lives in Florida, I live in Cyprus. She is in a panic, what can you do to help her please?
October 20, 2016 01:12:39 PM
In reply to Jill, Paphos
Thanks for contacting us today, Jill. We'll be happy to point you in the right direction.
As this is pertaining to your daughter's account specifically, we ask that she contact us directly for assistance. To do so, she is able to contact us 24/7 by dialing 888-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518.
In addition, if she is enrolled in Online Banking, she may send a secure message using www.tdbank.com. To send a secure message she must first log-on to her TD Bank online profile. She may do so by clicking here: http://go.td.com/1eaISlq. On the left-hand side, she should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you and your daughter directly, however, TD Helps is considered an unsecured forum and we do not have access to her account/personal information.
We hope this helped answer your question, Jill, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
October 20, 2016 01:13:59 PM