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I cannot put in a new password or my SS number. I haven't been on my account for a couple of weeks. My husband told me that I had gone over my balance by a few dollars and was charged $35.00. I try to live on my SS and $35 means a lot to me. I didn't know that I had overdrawn my account. Could you see your way to return that $35.00 to me? It would make a big difference to me and I'll be sure to be more careful with my account.
September 1, 2017 09:42:11 AM
In reply to Leslie, Temple
Thanks for joining us at TD Helps today, Leslie!
It sounds like you're trying to reset your password. We'd be happy to help troubleshoot this with you.
To start, please click here: https://go.td.com/1eaISlq to log in. Because passwords are case sensitive, first ensure that caps lock has not accidentally been turned on. This is a common reason for online passwords to be unaccepted. If you've confirmed this and your password still has not been accepted, you should be able to use the self-service password reset option. To do this, click the 'Forgot your password?' hyperlink. You'll need to select whether it’s a personal or business account, enter your username, and the last four digits of your social security number. It should accept all four, not just two digits. You'll then be asked to answer two of your security questions. Please note that these responses are case sensitive as well. After you've submitted your responses, you'll be able to reset your password.
If your password has been entered incorrectly too many times, your online banking could become locked. Should this occur, we would be happy to unlock it for you. We can also reset your password for you by phone or in any of our Stores. To reach us by phone to reset your password or unlock your account, please call 800-493-7562. We're available 24 hours a day, 7 days a week to help with any online question you may have. To be assisted in person, stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
With regard to refunding an overdraft fee; we'd be happy to take a look at your account, go over what caused the overdraft, and review your account for eligibility for a courtesy refund. As TD Helps is considered an unsecure forum, we do not have access to specific account information to help directly, but please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. You may also send us a secure message once you've successfully logged into your online banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope this info helps, Leslie. If you have any trouble at all, please don't hesitate to give us a call at one of the numbers above.
We hope you have a great weekend!
Candice A, Mount Laurel
September 1, 2017 09:43:30 AM