Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
my daughter is in Zambia and her wallet (and thus, debit card) was stolen. she cannot withdraw money from her TD account. how can I help her access her money?
June 24, 2015 07:26:36 PM
In reply to Kathryn, Martinsville
Thanks for writing into TD Helps, Kathryn. We're very sorry to hear this and we'll be sure to pass long some information to help your daughter.
If she hasn't done so already, please have her contact us 24/7 at 856-751-9000 or via collect with operator's assistance from a non- mobile phone 00+1-215-569-0518. Once our Banking Specialists verify her account information, they'll be able to close her debit card and file a dispute if unauthorized transactions were found on her account. Another option would be sending us a secure message through online banking requesting her debit card to be closed.
Once her debit card is closed, she'll need to send us a Letter of Responsibility so we can issue her a new debit card. She'll need to sign into her online banking and send us a secure message with the following information:
- Account number
- Her name
- Address to where the card should be mailed
- Does she want her card to be sent via Federal Express?
- Please include the following statement “I take full responsibility for the card being mailed to the alternate address.”
If she has access to a fax machine, she could also fax the Letter of Responsibility. She'll need to include the following information and send it to our Fulfilment Department at 856-533-1138:
-Her first and last name
-Account Number, card number or social security number
-Address card is going to
-Statement: I take full responsibility for card being sent to this alternate address
-Delivery Type – Expedited or Emergency Overnighted
-Signature and date
Once she receives her new debit card, she'll have access to her funds. We hope this helps and let us know if you have any additional questions, Kathryn. Take care and have a good night.
Katherine G, Mount Laurel
June 24, 2015 07:30:31 PM