Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am in England and debit card was stolen. What do I do?
November 30, 2014 09:58:19 PM
In reply to Christina, Wall
Thank you for coming to us on TD Helps today, Christina. We're sorry for your current situation and we'll be happy to help you.
Please contact our 24/7 Customer Service line at 856-751-9000 or via collect with operator assistance at 00+1-215-569-0518 at your earliest convenience. Once our Banking Specialists verify your account information, they can close your debit card, review your account, file a dispute for any unauthorized transactions that may have taken place and expedite a new debit card to be mailed to your current location.
Another way that a debit card can be expedited to an alternate address would be sending us a secured message through online banking. Please include the information below:
Your account number
Address to where the card should be mailed
Do you want your card to be sent via Federal Express?
Please also include the following statement “I take full responsibility for the card being mailed to the alternate address.”
To send a secure message, you must first logon to your TD Bank online profile. You may do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Please include the same information listed above for the fax option in your secured message. If you have not enrolled, please call us at the same number listed above and speak with our Banking Specialists.
We hope this helps you, Christina and please let us know if you have any questions.
Katherine G, Mount Laurel
November 30, 2014 10:01:00 PM