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I am wondering if I can cancel pre-authorized transfers online? All the of answers related to previous questions similar to this are dated and I would appreciated an updated answer for 2017. The transfers are from my chequing to my savings account.
August 8, 2017 09:46:09 AM
In reply to Sarah, Ottawa
Good morning, Sarah! Thanks for reaching out to us.
We'd be happy to provide you with an updated answer.
If you have set up a recurring transfer through your online banking in the past, it’s simple to cancel. To start, log into your online banking by clicking here: https://go.td.com/1eaISlq. Once logged in, click on the “Transfer” tab at the top of your screen and then click on the “Scheduled Transfers” tab. Locate the transfer you wish to cancel and click on the "Edit" hyperlink next to it. Now select "Cancel this series” and click “Submit.” You're all set!
If you have any trouble cancelling this transfer, don't hesitate to give us a call at 800-493-7562. Our Tech Support Team is available 24 hours a day, 7 days a week to help. You're also invited to visit us at any TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
As we see you're writing in from Ottawa, we want to provide you with instructions for contacting TD Canada Trust in case your question is in regard to accounts with them, rather than with TD Bank in the U.S. If your accounts are with TD Canada trust, we recommend posing your question to TD Helps in Canada, by clicking here: https://go.td.com/1QBOF4U. You can also contact TD Canada Trust directly by calling their 24/7 Customer Service line at 866-222-3456. We're certain they'll be able to provide you with instructions to cancel your recurring transfer.
We hope you're having a great day, Sarah!
Candice A, Mount Laurel
August 8, 2017 09:46:31 AM